Everything you need to know about how and when your order gets to you.
01Where we ship
We currently ship to addresses within Australia only, including PO Boxes and parcel lockers.
02Shipping cost
Shipping is free on every order, with no minimum spend.
03Dispatch times
- Weekday orders placed before 1pm (Melbourne time) ship the same business day.
- Orders placed after 1pm, on weekends or on public holidays ship the next business day.
04Delivery times
Orders usually arrive 3 to 5 business days after dispatch. Regional and remote areas can take a little longer. Delivery times are estimates and can be affected by carrier delays, weather and peak periods.
05Tracking
Every order is tracked. We email your tracking link as soon as your order ships. Can't find the email? Check your spam or promotions folder.
06Free gifts
Free gifts that come with Duo and Trio sets ship in the same parcel as your balms, while stocks last. If a gift is unavailable we'll swap it for one of equal or greater value.
07Wrong address
Please check your shipping address carefully at checkout. If you notice a mistake, contact us straight away. We can update it before your order ships. Once shipped, we can't redirect the parcel, and we're not responsible for orders sent to an incorrect address provided at checkout.
08Lost or delayed parcels
If your tracking hasn't updated for 5 business days, or your order hasn't arrived within 10 business days of dispatch, email support@mochie.com.au with your order number. We'll work with the carrier and, if the parcel is lost, send a free replacement or a full refund.
09Parcels marked as delivered
If tracking shows your parcel as delivered but you can't find it, check around your property, with neighbours and at your local post office, then contact us within 7 days and we'll help.