Mochie ("we", "us", "our") operates mochie.com.au. We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and your choices.
01Information we collect
- Contact details: your name, email address, phone number and shipping and billing addresses.
- Order details: what you buy, order history and messages you send us.
- Payment information: payments are processed by Shopify and its payment partners. We never see or store your full card details.
- Device and usage information: IP address, browser, pages viewed and how you reached our site, collected through cookies and similar technology.
02How we use it
- To process, ship and track your orders.
- To answer your questions and provide customer support.
- To send you marketing emails or texts, only if you have opted in. You can unsubscribe any time.
- To improve our website, products and advertising.
- To prevent fraud and meet our legal obligations.
03Who we share it with
We only share personal information with service providers that help us run the store, such as:
- Shopify (our store platform and checkout).
- Payment processors.
- Shipping carriers.
- Email and SMS marketing providers.
- Review providers (Loox), if you leave a review.
- Advertising and analytics partners such as Meta, TikTok and Google.
We don't sell your personal information.
04Overseas disclosure
Some of our service providers store or process data outside Australia, including in New Zealand, the United States, Canada and Ireland. We take reasonable steps to make sure they protect your information to a standard similar to Australian privacy law.
05Cookies and advertising
We use cookies to keep your cart working, understand how our site is used and show you relevant ads on other platforms. You can control cookies through your browser settings or our cookie banner. Blocking some cookies may affect how the store works.
06Keeping your information safe
We use reasonable security measures to protect your information. All payments are encrypted and processed through Shopify's secure checkout. We keep personal information only for as long as we need it for the purposes above or as required by law.
07Access and correction
You can ask to access, correct or delete the personal information we hold about you by emailing support@mochie.com.au. We'll respond within 30 days.
08Complaints
If you have a concern about how we've handled your information, contact us first at support@mochie.com.au and we'll try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
09Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.